Testimonials

What our clients say about our services

I had a log on problem with my laptop and called Rapid IT Response. Thanks to telephonist that took my call and the tech guy who did the repair I was back in service within 24 hrs. During the repair the tech also advised me on a few issues i’ve had since i purchased the computer. A first star service from Rapid IT Response.

Customer Location

Montrose
I'm almost 90 years old and I'm not that computer literate like young people are. I was having trouble with my computer and it was hard to get any of my children to help. I was also having problems with the way the computer was working. I tried to look for a place that would help and thought maybe I'd get back to the manufacturer of my computer, but I couldn't find the phone number for it. I then called information and accidentally got a telephone operator and told her what I was looking for. She told me she knew of a perfect place for me and that the people there were great.

Customer Location

Ballater
On several occasions I have needed help in restoring the function of my laptop. Rapid IT have been very helpful, searching the programs and finding a way to get me back to where I can use the laptop. A very important part of the help I have received is that the people speak English without a foreign language accent. I am very pleased with the service.

Customer Location

Stonehaven
I was having so much trouble with my computer. I went on the web and inquired to see if I could get people from ASUS support group and Rapid IT came up. What was really astonishing to me was how polite and knowledgeable they seem. They seem to know what they were doing and they put everything right for me and also, it didn't seem extortionately more expensive than anybody else I've used. In addition, it seemed more personal.

Customer Location

Inverurie
Excellent service, a few problems but sorted them out swiftly and efficiently. Computer now running smoothly with the system sorted out. For me a no brainer to use them again and would recommend them to others.

Customer Location

Lossiemouth
First class service and extremely helpful professional Technician. Also extremely patient with a “wrinkly” with minimal knowledge of technology. I would have no hesitation in recommending Rapid IT Response to others.

Customer Location

Dundee
5* service from your employee who fixed my laptop with ease and efficiency and was a very pleasant and professional person in his job and manner, thanks to him he took away the stress i had due to my laptop mishap. thank you for fixing my laptop you made it look so easy.

Customer Location

Aviemore
I would just like to thank you for the excellent service your team provided. I emailed in a booking yesterday afternoon when my laptop crashed, and the engineer came today to the house, fixed the problem and got laptop up and running again really quickly, and gave loads of advice. It was a brilliant service very fast efficient and professional. The engineer was bang on time, very polite, very professional and obviously extremely knowledgeable, if you could pass my thanks on to him too. I will certainly be using your company again for any PC issues, and will advise my friends and family to do the same!

Customer Location

Blairgowrie
I had a log on problem with my laptop and called Rapid IT Response. Thanks to telephonist that took my call and the tech guy who did the repair I was back in service within 24 hrs. During the repair the tech also advised me on a few issues i’ve had since i purchased the computer. A first star service from Rapid IT Response.

Customer Location

Aberdeen
I would just like to thank you for the excellent service your team provided. I emailed in a booking yesterday afternoon when my laptop crashed, and the engineer came today to the house, fixed the problem and got laptop up and running again really quickly, and gave loads of advice. It was a brilliant service very fast efficient and professional. The engineer was bang on time, very polite, very professional and obviously extremely knowledgeable, if you could pass my thanks on to him too. I will certainly be using your company again for any PC issues, and will advise my friends and family to do the same!

Customer Location

Elgin
To who it may concern, Over the past ten years I have utilised a number of IT people to help me out when I have had problems, all with varying degrees of success Luckily for me I came across Rapid IT Response and have had excellent service since. As an independent contractor I rely heavily on my system at home and as with most people, I cannot be without a computer setup which works efficiently. Rapid IT Response have always responded quickly and sorted out all my problems, big or small and do it well, plus arranging visits is always straightforward. No problem appears to be unsolvable and even if your computer requires to be taken away, its back within 24hrs. Advice and discussion is always available even if its not a direct computer issue. I would recommend them to anybody who requires efficient and competent IT solutions.

Customer Location

Perth
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